Support scope
Support covers accounts, subscriptions, provisioning and routing within purchased services. Include order ID, device type, network and timing to help diagnosis.
YallaSIP / TRUST CENTER
Support and service availability
Support covers accounts, subscriptions, provisioning and routing within purchased services. Include order ID, device type, network and timing to help diagnosis.
Effective and reviewed: 20 October 2015
Service dependencies
Call quality depends on internet connectivity, devices, networks and service providers. Maintenance and external outages may affect availability. No guaranteed uptime percentage or response time is offered without an approved agreement.
Business agreements
An SLA, special support, response windows or service credits require a separate business agreement. Discuss requirements with sales before purchase.